Question 1

Arena Design

Accepted Answer

Credit Union Place was built on the site of the original Cahill Stadium and retains a few historic features from Cahill Stadium such as Original Goal Horn and the Original Cahill Stadium Sign.

Question 2

Aisles

Accepted Answer

For safety and as a courtesy to other fans, please help keep the aisles clear at all times. We ask that all fans refrain from standing, sitting or dancing in the aisles. You are asked to stay seated all all times during game play and or the live event and wait for a whistle, intermission or halftime as indicated by the act performing on the ice or stage.

Question 3

Alcohol Management

Accepted Answer

Our goal is to promote responsible alcohol service and enhance fan safety and enjoyment. Credit Union Place staff  are trained in responsible alcohol management.

Rules and Regulations Governing Alcohol Management at Credit Union Place:
 • Alcohol from outside the building cannot be brought in.
 • Any person found inside the building with alcohol not purchased in Credit Union Place is subject to immediate ejection.
 • A person may not enter the building in an intoxicated state.
 • Intoxication in a public place is a criminal offence.
 • Any person found on the property in an intoxicated state will be removed from the premises.
 • Any person purchasing, possessing, or consuming alcohol must be 19 years of age or older and must be able to produce acceptable photo I.D. proving their age.
 • Acceptable forms of photo I.D. at Credit Union Place are valid driver’s license; Age of Majority Card; Armed Forces Card; Passport; Canadian Citizenship Card; Canadian Permanent Resident Card; Native Status card.
Alcohol Service Cut-Off Times:
Hockey - Start of the 3rd period of play
Concerts/Live Events - To be determined based on the event
While we always strive to provide the most accurate information regarding all Credit Union Place policies, alcohol policies are subject to change without notice. Please contact the reception desk at (902) 432-1234 with any questions

Question 4

Animals

Accepted Answer

Animals or pets are not permitted at Credit Union Place, with the exception of service animals for users with disabilities. A service animal is defined as any animal that is individually trained to do work or perform tasks for the benefit of an individual with a disability, and can be identified as such. Users entering our venue with a service animal will be required to provide documentation upon request.

Question 5

Bag Policy

Accepted Answer

To protect our fans, employees and team and to align with the league and tour standards, a restricted bag policy is in place at Credit Union Place. This policy will reduce contact between security staff and patrons’ items as well as inhibit the introduction of prohibited items to the venue.

View our bag policy HERE. (https://www.creditunionplace.ca/copy-of-getting-here)

Question 6

Banners

Accepted Answer

All Sports – Posters and signs must not exceed 22”x28” (Poster Board) in size. Posters and signs must not hinder, distract, or interfere with the view of other fans and must not be obscene or in poor taste. Commercial, political, or negative messages are not permitted. They must not cover or distract from permanent signage or block broadcast cameras. Fans are not permitted to use or wave banners, signs or other items that are affixed to any pole or stick made of wood, metal, plastic or any other hard material. In keeping with our Code of Conduct, and our goal to promote an environment that is considerate and respectful to everyone, Credit Union Place reserves the right to remove any banner/sign deemed inappropriate or used in an unacceptable manner.
 
Concerts/Live Events - Poster and Sign Policy will be according to the tour’s discretion and is subject to change at any point, including on event day. Fans who bring a poster/sign that exceeds the tour’s guidelines will be directed to a Reception Desk to check their item.

Question 7

Birthdays & Special Occasions

Accepted Answer

We want to help celebrate you or your guest’s birthday, first game or any special occasion with the following services:

Summerside Western Capitals

Birthday Message - If you are celebrating a birthday and you would like your name announced at a Summerside Western Capital home game, please email capsarmy33@gmail.com(mailto:capsarmy33@gmail.com)

Question 8

Cannabis Policy

Accepted Answer

Credit Union Place has a strict no smoking policy.  As with cigarettes, cannabis can be brought into the building, but is not to be consumed or used inside our venue at any time.  Smoking of any kind will result in ejection from the Venue. Credit Union Place has a strict no in/out policy. In/out privileges will be granted if proper medical documentation is presented to security for personal consumption ONLY.  Please note that if you are in possession of cannabis for recreational use, edibles will not be granted entry into our venue and it cannot be used at any time while in our facility.

Question 9

Cameras, Video Cameras, Auditor Recorders

Accepted Answer

Hockey Policy: Non-flash still photography is permitted; however, the lens must not exceed 75mm. Video cameras, GoPros, and Selfie Sticks are not permitted.

Concerts: As the camera policy for each event varies, we recommend that fans contact the reception desk at (902) 432-1234 prior to arriving at the building to confirm the camera policy for a particular event. iPads and other tablets are not permitted during Concerts/Special Events. Credit Union Place reserves the right to confiscate any tape or film that is used during an event.

Question 10

Canceled / Postponed Events

Accepted Answer

In rare instances, an event at Credit Union Place may be postponed or canceled. If you are looking for information on an event that has been postponed or canceled, please call our Reception Desk at (902) 432-1234. For canceled events, ticket refunds will be made available at your point of purchase.

Question 11

Children - Tickets

Accepted Answer

Children 5 years and under may enter without a ticket but must be accompanied by  parent/guardian. All children over 5 years of age MUST have a valid ticket for a specific seat location and be accompanied by a parent/guardian.
This policy is subject to change based on the event.

Question 12

Complaints and Concerns

Accepted Answer

The Client Services team is dedicated to providing a proactive and immediate response to issues affecting fans. Should a fan have a concern during an event, please visit a Reception Desk located inside the Credit Union PLace Lobby.

Fans Can also call our Reception Desk number at 902-432-1234 for any assistance during an event

To contact the Client Services team after an event, or for concern that is not related to an event, please call Client Services at (902) - 432 - 1234 ( Monday-Friday 6:00am - 9:00pm) or visit the Contact Us section and select “Client Services” option to send an email.

Question 13

Contact Information

Accepted Answer

Credit Union Place 
511 Notre Dame Street
Summerside
Prince Edward Island C1N 1T2

Question 14

Conversions

Accepted Answer

Conversions are the process of changing over from one event to another (i.e. hockey to concert). The average conversion takes approximately 5-8 hours to complete, working with a team of 15 staff.

Question 15

Defibrillators

Accepted Answer

Credit Union Place is equipped with defibrillators at multiple locations throughout the building.

Question 16

Donations Request

Accepted Answer

Our Community Relations department does not donate tickets to Summerside Western Capitals  games or Live events. However, they do donate pieces of merchandise and passes to assist with fundraising initiatives. Should you see this as something that could be beneficial to your cause, please submit a formal request by visiting creditunionplace@summerside.ca(mailto:creditunionplace@summerside.ca)
Please Note: Due to the large volume of requests we receive, we are unable to guarantee that your request will be fulfilled.

Question 17

Duplicate Ticket Policy

Accepted Answer

We strongly recommend that you obtain your tickets for Credit Union Place events from Ticketmaster or our Box Office. We are unable to guarantee the validity of tickets purchased from third-party sources. We cannot honour counterfeit/invalid tickets. Any fan who, knowingly or unknowingly, gains entry using invalid tickets will be subject to ejection without compensation.

Question 18

First Aid Kits

Accepted Answer

First Aid Kits within Credit Union Place can be found at the following locations:

• Reception Desk (Credit Union Place lobby)

• Aquatics Centre

Question 19

Food

Accepted Answer

There are several restaurants and concession stands open throughout Scotiabank Arena during events. Openings and times vary with each event. Please see Related Links below for more information.
Note: Outside food and beverage are not permitted into the building.
Fore full details click HERE. (https://www.creditunionplace.ca/food-beverages)

Question 20

Gate Times

Accepted Answer

Gates open 1 hour prior to puck drop for all games. Concert gate times can vary, but generally gates will open 1 hour before the start time listed on the ticket. Please check the event detail page of each event.

Question 21

Gift Cards

Accepted Answer

Guests looking to purchase Credit Union Place Gifts Cards can send an email to creditunionplace@summerside.ca(mailto:creditunionplace@summerside.ca)

Question 22

Ice Rentals

Accepted Answer

Hourly Ice Rentals: Hourly Ice Rentals are available on a limited basis.

Skating Parties: Skating Parties for groups are available.

For more information, please visit the “venue booking page”

Question 23

Laser Pointers

Accepted Answer

There is zero tolerance for laser pointers at all games and events. If a fan is caught using a laser pointer, batteries will be confiscated. Repeat offenders will be subject to ejection from the event.

Question 24

Summerside Western Capitals

Accepted Answer

The Summerside Western Capitals Hockey Club belongs to the Maritime Hockey League (MHL) and plays all home games at Credit Union Place.

For current information and up-to-date stats, please visit www.gocapsgo.ca.(www.gocapsgo.ca)

Question 25

Media Access

Accepted Answer

Media access to Credit Union Place is through the Main lobby using Gate 1. All media must have the appropriate credentials, Which can be picked up at the reception Desk. No credentials permit bowl or suite seating.

Question 26

Merchandise

Accepted Answer

During a Summerside Western Capitals home game or Live Event the Merchandise booth will be open on the West side of the concourse.

Question 27

Parking

Accepted Answer

For Parking information, click HERE. (https://www.creditunionplace.ca/getting-here)

Question 28

Re-entry

Accepted Answer

As a security measure, no re-entry is permitted after you have exited the Credit Union Place gates.

Question 29

Restaurants and Concessions

Accepted Answer

For more information on restaurants and concessions, click HERE. (https://www.creditunionplace.ca/restaurants-lounges)

Question 30

Season Tickets

Accepted Answer

For Summerside Western Capitals season tickets call (902) 432-1234 or visit www.ticketmaster.ca(http://www.ticketmaster.ca/)

Question 31

Seating Capacity

Accepted Answer

Hockey: 3250

Basketball: 3250

Full Concert: 6156

Half Concert: 3500

Question 32

Security

Accepted Answer

Credit Union Place has its own facility and event security personnel present during all events.

Question 33

Smoking

Accepted Answer

Credit Union Place is a smoke-free building*, including all restaurant areas, suites and lounges. The City of Summerside is committed to the health and safety of our employees, our fans and everyone visiting our premises.

Fans wishing to leave the building to smoke will not be allowed back in the building, per the re-entry policy. Please note: anyone found smoking inside Credit Union Place will be immediately ejected from the arena and subject to the maximum fines as per Prince Edward Islands Smoke-Free Act.

* This also includes the use of electronic cigarettes

Question 34

Social Media

Accepted Answer

Credit Union Place is available on Twitter, Facebook, and Instagram to provide our fans with all the latest news and information surrounding our venue.

We are also available on Social Media during events to assist our fans with any inquiries or concerns they may experience while at Credit Union Place.

Follow us on Twitter & Instagram - @cupevents
Follow us on Facebook – www.facebook.com/creditunionplace/
Credit Union Place encourages fans to use the hashtag #CreditUnionPlace to share photos and videos of their time at our venue!

Question 35

Pool

Accepted Answer

• Children 7 years and younger must be accompanied by an adult or guardian and be within arms reach at all times
 • No photo's or video's in the pool area
 • Lifejackets are available for non-swimmers, however, it is also permitted to bring your own approved PFD.

Question 36

Pool Groups and Birthday Parties

Accepted Answer

Suggested Ratio of adults to children:
 • 1:6 When children are under the age of 8 years. Adults must be in the pool within arm’s reach.
 • 1:8 When children are 8 to 12 years of age. Adults must be on deck.
 •  
Mandatory Ratio of adults to children (Birthday Parties and Groups):
 •  
 • 1:4 when the children are under the age of 8 years.  Adults must be in the pool within arm’s reach.
 • 1:8 When children are 8 to 12 years of age. Adults must be on deck.

Staff, and/or chaperones of visiting groups are responsible for keeping a close, watchful eye on their swimmers.   If your group is fairly large, it is a good idea to have additional adults, outside of the recommended ratios either in the pool or on deck watching.

FAQ