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Fan Experience

We at Credit Union Place believe in the delivery of a best-in-class service experience for all fans attending our events.

Our Event Staff and Venue Management are here to help! If you’re planning a visit to Credit Union Place, need assistance during one of our events or want to provide feedback of a recent experience, Contact Us by getting in touch with Customer Service at 902-432-1234 or


Are you celebrating a birthday, first game or anniversary at a Summerside Western Capitals Game? For any special occasion you may be celebrating with us, please contact the Summerside Western Capitals Front Office at to make your experience unforgettable with a personalized in-seat visit!

As for Concerts and Live Events, depending on the Act; VIP tickets and or Meet & Greet invitations are available for purchase by fans. Each event is different. Please consult special news and notices communicated by either the promoter or venue media pages when it comes to this. 

  • Lost & Found
    Please visit the lost and found at our Reception Desk located inside the Credit Union Place lobby on the first floor. To inquire about an item, speak directly to one of our Customer Service Representatives at the time of your visit.
  • Accessible Parking
    Accessible parking at Credit Union Place may be available in Parking lot A and B during events. There are thirteen (13) on-site accessible parking spaces available for fans with disabilities.
  • Wheelchair Escorts
    Our Customer Service Division is happy to provide a wheelchair escort from the gates to your seat. To inquire on the availability of service, please contact Customer Service Representatives at (902) 432-1234 during regular business hours prior to the date of the event.
  • Accessible Seating
    When available, accessible seats may be purchased through Ticketmaster by phone at 1-855-682-6736 or online at
  • Amenities
    ELEVATORS Credit Union Place has elevators available for use by visitors who may be unable to use the stairs. The elevator located right of the reception desk will take visitors from ground level up to floor 2. The elevator located at the North-East side of the arena will take visitors to the Luxury Level Suites as well as the Oval and Casino. *Please note, Service Elevator access to get visitors up to the Premium Level Suites is by request only at the time of arrival.
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